Score help

Support

Get help with Score accounts, voice/chat, cart staging, checkout handoff, AI response reports, and account deletion.

Last updated: July 6, 2026

Contact

Email support at cory@spearhl.com. Include the email address on your Score account, the approximate time of the issue, and a short description of what happened.

Email support

Order And Checkout Help

Score helps prepare shopping or orders and may open supported brand checkout pages when user action is needed. Score does not silently place final orders. Brand login, payment, CAPTCHA, two-factor verification, fulfillment, and final purchase confirmation remain with the brand checkout.

Report An AI Response

Signed-in users can report unsafe, wrong, offensive, privacy-related, duplicate-charge, or other concerning AI responses inside the Score app. You can also email support with screenshots or details if the in-app report option is unavailable.

Account Deletion

Use the Score app settings or the account deletion help page to request deletion of your Score account and associated user-linked records.

Brand And Store Questions

Score is not affiliated with DoorDash, Amazon, Domino's, Apple, Google, or payment networks unless a separate written agreement says otherwise. Store metadata, screenshots, and public descriptions should not imply a brand partnership without permission.