Information We Collect
- Account information, such as email address, account ID, and authentication records.
- Chat, voice transcript, search, cart staging, feedback, and support request content.
- App activity, diagnostics, error reports, device/runtime metadata, and service logs.
- Order or checkout-related records needed to stage, review, support, or audit a request.
- Local app preferences, such as onboarding completion and optional runtime settings.
Score does not ask users to enter payment card data into Score for mobile checkout. Brand login, payment, CAPTCHA, two-factor verification, and final purchase confirmation stay in brand-controlled browser surfaces.
How We Use Information
- To provide Score chat, voice input, cart review, checkout opening, and support requests.
- To improve reliability, safety, abuse prevention, restricted-category handling, and diagnostics.
- To process reports about unsafe, wrong, offensive, privacy-related, or charge-related AI responses.
- To comply with legal, security, account, and store-review obligations.
Third-Party Services And Brands
Score may open official third-party brand checkout pages in a trusted browser surface when user action is needed. Those brands process their own login, payment, fulfillment, and verification steps under their own policies. Score is not affiliated with DoorDash, Amazon, Domino's, Apple, Google, or payment networks unless a separate written agreement says otherwise.
Voice And Audio
Voice input is optional. Score uses the microphone only when you choose voice features. Audio or transcripts may be sent to Score or its speech/AI providers to process the request. Raw voice audio should not be retained longer than needed to process the request; derived transcripts may be retained with related chat records if saved. Text input remains available if microphone permission is denied.
Sharing
We share information with service providers that help operate Score, such as hosting, databases, AI, speech-to-text, text-to-speech, email, diagnostics, security, and support systems. We do not sell personal information. If ads, analytics, crash reporting, payment SDKs, or tracking are added later, the app and store disclosures must be updated before that launch.
Security And Retention
Production app and API traffic should use HTTPS/TLS so data is encrypted in transit. Score keeps linked chat, order/proof, support, report, and diagnostic records only as long as needed for service operation, safety, support, abuse prevention, dispute review, or legal reasons.
Deletion And Support
You can request account deletion in the Score app or by using the account deletion help page. You can contact support at cory@spearhl.com.
Account deletion is designed to remove or anonymize known user-linked account data, auth tokens, stored credentials, reset tokens, chat transcripts, audio transcripts, support reports, client error rows, schedules, and account-linked order/proof history unless retention is required for security, fraud prevention, dispute handling, safety, or legal compliance.
Children
Score is not directed to children. Do not use Score if you are not old enough to use shopping, checkout, or account services in your jurisdiction.